At Lucatune, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, and products.
📋 Information We Collect
When you use our services or place an order, we may collect the following information:
- Personal details: Name, email address, phone number, and delivery address.
- Order details: Products purchased, order history, and transaction records.
- Communication details: Any messages or inquiries you send to us via email or website forms.
Note: We do not collect or store payment details, as we only accept Cash on Delivery (COD).
🔎 How We Use Your Information
We use your personal information for purposes including:
- Processing and delivering your orders.
- Providing customer support and responding to inquiries.
- Improving our products, services, and website experience.
- Sending order updates, confirmations, and service-related notifications.
🛡️ Data Protection
- We take reasonable measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
- Only authorized personnel have access to your information for the purposes outlined above.
📤 Sharing of Information
We do not sell or rent your personal information. We may share your details only in the following cases:
- With trusted courier/shipping partners to deliver your order.
- When required by law, regulation, or legal process.
✉️ Communication Preferences
You may choose to opt out of promotional emails or messages at any time by contacting us at [email protected].
🔄 Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
📩 Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
Email: [email protected]